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Standard Production Time Details:

For one color imprint orders up to 2500 pens, in stock pens will be shipped 5-7 working days from the reception of a complete order. For orders that exceed 2500 pens and/or have mulit-color imprints - please call us for production time.

Working days are Monday through Friday. Holidays excluded.

Orders received after 2:00 PM PST are processed the next working day.

Production time begins after artwork and payment terms are approved.

If paper proof and/or product proof is required, production time begins after proof is approved.

For Rush Order details click here.



Ordering:

Online. (Only one color orders of 2500 pens or less can be placed online). *To order online you must be registered and logged in as a verified Distributor. Orders over 2500 pens and/or have mult-color imprints must be placed by phone or fax. Our phone and fax numbers are given when you register with A1Pen.com.

By phone. (Our phone number is provided when you register as a verified distributor).

By fax. (Our fax number is provided when you register as a verified distributor).

By email. (Our email address is provided when you register as a verified distributor).

By mail. (Our mailing address is provided when you register as a verified distributor).



Artwork:

There are multiple ways to send artwork. Any type of high quality prints, digital art on disks (CD, Floppy, Jazz, Zip, etc.) or by email. FTP upload available for artwork files that are too large to be emailed.

Digital VECTOR ART:
The preferred digital artwork is VECTOR ART. This is created with software such as Adobe Illustrator, CorelDraw or Macromedia Freehand. The quality of VECTOR ART is not effected by enlarging which is not the case with RASTER ART. Preferred formats for VECTOR ART are AI. and EPS. Please make sure all fonts are made into outlines (or curves).

Digital RASTER ART:
As mentioned above, RASTER ART is effected (negatively) by enlarging (examples of RASTER ART files are JPEG, TIFF, BITMAP, PSD). For this reason, there are some requirements for this type of artwork. Bitmaps and Grayscale files need to be at least 1200 dpi at 100% of the final size. We will redraw most black and white raster art and turn it into vector art for the best quality imprint. Color and halftone raster art should be at least 300 dpi at 100% of the final size.

* Make sure you include ALL of the files that were used to create your digital art. Many times people forget to include the embedded or placed files such as TIFFs or EPSs.

Camera Ready Art:
This is artwork that is printed on some type of media (usually some type of paper). It is then scanned into our system and turned into digital art. The larger the art is (200% suggested), and the higher the print resolution is (600 dpi suggested), the better the scan will be. Examples of camera ready art are: letterhead, business cards, printed media pieces like catalogs etc.) Examples of non-camera ready art are: Faxes, copying machine papers, etc.

*A1 Pen Company will make light touch ups for free to all artwork. We reserve the right to delay or reject orders if artwork cannot be used due to its low quality. If you need to have your artwork recreated A1 Pen Company will do that for a nominal fee. You will be contacted if you are in need of this service.

Fonts:
Whenever possible make your fonts into outlines or curves. This will eliminate font issues with files you send. Most vector/draw applications do this very easily, if you are unsure how to do this please contact us. If you are using an application that does not do this, make sure you include the screen and printer fonts with the file so that the font will not be substituted with the default font (which will probably not look like the font you want).

Typesetting:
We will add text to your imprint for free. We have a plethora of fonts available to choose from. To ensure your imprint is correct, please include instructions on how to use the text (e.g. Arial, Bold, Upper/Lower Case, 10pt). If you do not specify we will set up the text the way we think best. To view our stock type styles click here.

Layout:
To ensure the layout of your imprint is how you want it, please include a hard copy (printed example of artwork) of your art. If you have multi-color art, send a color hard copy of that so we can see the way the colors should look together. If you do not specify we will lay it out the way we think best.



Paper Proofs:

Faxed Paper Proofs are provided free upon request. Production time will begin upon the approval of the Paper Proof (allow 1 working day after paper proof request to receive it). If Paper Proof is not requested layout will be done by A1 Pen Art Department.



Product Proofs and Samples:

For details on Product Proofs and Samples please click here.



Exact Reorders:

When reordering, please include the original order number with the new reorder.


Shipping:

Multiple shipping options are available. Orders can be drop shipped at no additional charge.


Return/Refund Policy:

Refunds for returned goods are only given if the goods are defective and/or misprinted. This is due to the fact that once the goods are imprinted they cannot be resold. Allow one business day after the returned goods are received for refund.

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